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Best Western Shinjuku Astina Hotel Tokyo: отзывы путешественников
1-2-9 Kabukicho, Синдзюку, Префектура Токио 160-0021, Япония
Услуги отеля
Профессиональные фото
140 фото путешественников
Сан-Франциско, Калифорния
Критик
“Great location”
Для 2
пользователей этот отзыв оказался полезным
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Пребывание в феврале 2012, тип поездки: поездка вдвоём
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Цена/качество
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Расположение
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Качество сна
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Номера
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Чистота
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Обслуживание
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Был ли этот отзыв полезным?
Возникли проблемы с этим отзывом?
Этот отзыв является субъективным мнением пользователя TripAdvisor, а не компании TripAdvisor LLC.
ASTINA20080323, お客様担当マネージャー в Best Western Shinjuku Astina Hotel Tokyo, ответил(а) на этот отзыв
11 марта 2012
Dear darktania,
Thank you very much for taking your time to complete a review on your rencent stay.
It is a pleasure to hear that you had enjoyed your stay with us. I will pass on these comments to my collegues for their futher inspiration.
As for the English speaking staff, we apologise for the inconvenience caused for the communication. At the moment, we are in process of gaining one fluent English speaker on every shift. As for the maps and guiding, we will need to look into each staff''s knowledge once again for improvement.
Once again, thank you very much for taking your time to write such wonderful comments.
We look forward to your return.
Sincerely,
Thank you very much for taking your time to complete a review on your rencent stay.
It is a pleasure to hear that you had enjoyed your stay with us. I will pass on these comments to my collegues for their futher inspiration.
As for the English speaking staff, we apologise for the inconvenience caused for the communication. At the moment, we are in process of gaining one fluent English speaker on every shift. As for the maps and guiding, we will need to look into each staff''s knowledge once again for improvement.
Once again, thank you very much for taking your time to write such wonderful comments.
We look forward to your return.
Sincerely,
Этот ответ является субъективным мнением представителя руководства, а не компании TripAdvisor LLC.
Southampton, Соединенное Королевство
Эксперт
“Fantastic location!”
Для 2
пользователей этот отзыв оказался полезным
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Пребывание в феврале 2012, тип поездки: поездка вдвоём
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Цена/качество
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Расположение
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Качество сна
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Номера
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Чистота
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Обслуживание
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Был ли этот отзыв полезным?
Возникли проблемы с этим отзывом?
Этот отзыв является субъективным мнением пользователя TripAdvisor, а не компании TripAdvisor LLC.
ASTINA20080323, お客様担当マネージャー в Best Western Shinjuku Astina Hotel Tokyo, ответил(а) на этот отзыв
8 марта 2012
Ms mejo09,
Thank you very much for completing a comment on your recent stay with us.
It is a great pleasure to hear that you enjoyed your overall stay.
Your recommendation 'Omoide Yokocho' is one of the oldest food lanes in the Shinjuku area and has a history of about 60 years! Yakitori is now popular there but it also used to be famous for tempura.
Also, if you enjoyed the 'Omoide Yokocho', i believe that you will enjoy the 'Golden Gai' which is just behind the hotel too. It is also one of the earliest food lanes.
As for the breakfast, we will look into the menu once again in seek for a more organised menu.
Thank you very much once more for your wonderful and valuable comments.
I will pass them on to my collegues for future inspiration and amendments.
We look forward for your return in the future.
Sincerely,
Thank you very much for completing a comment on your recent stay with us.
It is a great pleasure to hear that you enjoyed your overall stay.
Your recommendation 'Omoide Yokocho' is one of the oldest food lanes in the Shinjuku area and has a history of about 60 years! Yakitori is now popular there but it also used to be famous for tempura.
Also, if you enjoyed the 'Omoide Yokocho', i believe that you will enjoy the 'Golden Gai' which is just behind the hotel too. It is also one of the earliest food lanes.
As for the breakfast, we will look into the menu once again in seek for a more organised menu.
Thank you very much once more for your wonderful and valuable comments.
I will pass them on to my collegues for future inspiration and amendments.
We look forward for your return in the future.
Sincerely,
Этот ответ является субъективным мнением представителя руководства, а не компании TripAdvisor LLC.
Santiago, Chile
Критик
“Great location, good infrastructure and service”
Для 4
пользователей этот отзыв оказался полезным
Совет по выбору номера: You can walk underground all the way from Shinjuku JR station to the corner of the hotel. This is us...
Другие советы по выбору номера
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Пребывание в феврале 2012, тип поездки: поездка вдвоём
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Цена/качество
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Расположение
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Качество сна
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Номера
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Чистота
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Обслуживание
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Был ли этот отзыв полезным?
Возникли проблемы с этим отзывом?
Этот отзыв является субъективным мнением пользователя TripAdvisor, а не компании TripAdvisor LLC.
ASTINA20080323, お客様担当マネージャー в Best Western Shinjuku Astina Hotel Tokyo, ответил(а) на этот отзыв
26 февраля 2012
Dear Alandhk
Thank you very much for taking your time to write an comment about your recent stay with us.
The late check out policy of our hotel until 2pm is 30% of the best available room rate which iss slightly higher than the internet room rates. I would very much appreciate if we could aquire your kind understanding about the policy. However, as it will feel expensive for guests, we will take your comment and put it into consideration whether we can offer a better price for the late outs.
As for the route through the "SUBNADE" underground shopping area, it is very useful on rainy days. From JR Shinjuku station the entrance will be 1-2 minutes walk and the exit will be b-15 of the SUBNADE exits. This route will take you to the street where our hotel is located.
Thank you very much once again for your valuable comments. We hope you will consider comming back to stay with us again.
Sincerely,
Thank you very much for taking your time to write an comment about your recent stay with us.
The late check out policy of our hotel until 2pm is 30% of the best available room rate which iss slightly higher than the internet room rates. I would very much appreciate if we could aquire your kind understanding about the policy. However, as it will feel expensive for guests, we will take your comment and put it into consideration whether we can offer a better price for the late outs.
As for the route through the "SUBNADE" underground shopping area, it is very useful on rainy days. From JR Shinjuku station the entrance will be 1-2 minutes walk and the exit will be b-15 of the SUBNADE exits. This route will take you to the street where our hotel is located.
Thank you very much once again for your valuable comments. We hope you will consider comming back to stay with us again.
Sincerely,
Этот ответ является субъективным мнением представителя руководства, а не компании TripAdvisor LLC.
canberra, australia
Профессиональный критик
“Great location”
Для 1
пользователя этот отзыв оказался полезным
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Пребывание в феврале 2012, тип поездки: поездка вдвоём
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Цена/качество
-
Расположение
-
Качество сна
-
Номера
-
Чистота
-
Обслуживание
-
Был ли этот отзыв полезным?
Возникли проблемы с этим отзывом?
Этот отзыв является субъективным мнением пользователя TripAdvisor, а не компании TripAdvisor LLC.
ASTINA20080323, お客様担当マネージャー в Best Western Shinjuku Astina Hotel Tokyo, ответил(а) на этот отзыв
10 февраля 2012
Ms squishy_9,
Thank you very much for taking your time to comment on your recent stay with us.
We are greatful of your wonderful comments. For use of the intenet, we have rental PC (chargeable at 1,000 yen / day) and a free computure area on the 3rd floor. Our laundry machines are on the 7th floor (300 yen) in addition to our laundry service.
As for the noise in the rooms, we are aiming them to be quiet. We are sorry that you didn't find them as so. We recommend you to request for a room facing the back side of our hotel which will be the quiet side.
Thank you once again for your comments
and we hope to see you again.
Sincerely,
Thank you very much for taking your time to comment on your recent stay with us.
We are greatful of your wonderful comments. For use of the intenet, we have rental PC (chargeable at 1,000 yen / day) and a free computure area on the 3rd floor. Our laundry machines are on the 7th floor (300 yen) in addition to our laundry service.
As for the noise in the rooms, we are aiming them to be quiet. We are sorry that you didn't find them as so. We recommend you to request for a room facing the back side of our hotel which will be the quiet side.
Thank you once again for your comments
and we hope to see you again.
Sincerely,
Этот ответ является субъективным мнением представителя руководства, а не компании TripAdvisor LLC.
2 отзыва
“Great hotel, good size room and bathroom, clean and great staff!”
Для 1
пользователя этот отзыв оказался полезным
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Пребывание в январе 2012
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Цена/качество
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Расположение
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Номера
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Чистота
-
Обслуживание
-
Был ли этот отзыв полезным?
Возникли проблемы с этим отзывом?
Этот отзыв является субъективным мнением пользователя TripAdvisor, а не компании TripAdvisor LLC.
ASTINA20080323, お客様担当マネージャー в Best Western Shinjuku Astina Hotel Tokyo, ответил(а) на этот отзыв
10 февраля 2012
Dear SirNicholasP,
Thank you very much for taking your time to comment on your recent stay with us.
It is a pleasure to hear that you were satisfied throughout your stay.
As for the 500 yen voucher instead of the make-up service, this service is only for guests who have mentioned to the reception staff that they won't be needing the cleaning service before 9am on the day of the request or earlier. This can be arranged also via phone of the room.
The location of the hotel is one of our strengths as we are relatively close to stations of four types of the main subways and railways in Tokyo.
Thank you very much once again for such wonderful comments.
We look forward to your return to our hotel.
Sincerely,
Thank you very much for taking your time to comment on your recent stay with us.
It is a pleasure to hear that you were satisfied throughout your stay.
As for the 500 yen voucher instead of the make-up service, this service is only for guests who have mentioned to the reception staff that they won't be needing the cleaning service before 9am on the day of the request or earlier. This can be arranged also via phone of the room.
The location of the hotel is one of our strengths as we are relatively close to stations of four types of the main subways and railways in Tokyo.
Thank you very much once again for such wonderful comments.
We look forward to your return to our hotel.
Sincerely,
Этот ответ является субъективным мнением представителя руководства, а не компании TripAdvisor LLC.
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