Hello Ping J,

First of all...thank for your sharing your thoughts about our Retreat and I am delighted to hear that overall you have positive feelings about us.

However I am obviously quite distressed that you left thinking that we did reach out more and express our concern about your gorgeous daughter. As you know, we also met during your stay and I did indeed see your little girl's finger. I have to admit that because you all seemed ok and cheerful at the time, I didn't register more concern at the time.

I am certainly very sorry that the incident happened at all and certainly sorry that we didn't followup more at the time to register concern at the time. Rest assured that the health and safety of our guest is the most critical aspect of our Retreat and we take any injuries as incredibly serious. We have even spent nights at the international hospital with guests when they have fallen ill to ensure they have felt comfortable and to ensure they dont feel alone in a different country.

I certainly hope that you will return to our Retreat in the future so we can welcome you all back. Rest assured I am definitely waiting to hear from you.

Sincerely and with warm wishes to you and your daughter.
Nick Downing
General Manager
nicholas.downing@whotels.com

Hello ifuhadwings,

Thank you for expressing your thoughts about our Retreat following your recent stay with us. I am always happy to hear when we make such a positive overall impression. It is honestly what drives us every day.

Yes, "O" at Sip beach bar is a wonderful asset to our team and many guests point him out as a true star down at the beach. So thank you for recognising him.

We are lucky indeed to have such a beautiful beach which changes shape naturally throughout the year....at times we even have a huge sandbank that extends right out into the ocean. Last weekend we launched our Beach Party Reloaded, complete with live DJ, Japanese inspired BBQ and cuisine along with what's new and what's next in water sports including the amazing new Jetlev (google it!). Amazing to see our guests flying around meters above the water in the air after only minutes of practice!

I have to admit some disappointment when I read your comment about our bathroom products. Yes, they are the "usual lotions and potions"....However they are very special "lotions and potions" that W Hotels have collaborated directly with Bliss in the USA. Even the Sex and the City girls love Bliss! So hopefully you will forgive this little area and still come back and visit us again soon.

I would love to hear from you in the future and will certainly do my best to ensure we impress again.

Until then, warm wishes
Nick Downing
General Manager
nicholas.downing@whotels.com

Hi N C,

Many thanks for posting such a wonderfully positive review of your stay with us.

Needless to say we really appreciate your vote of confidence in our Retreat and in the team of talent who make everything happen the way it does.

Please reach out to me if ever you or your family or friends are planning another trip to Koh Samui. It would be our pleasure to welcome you back.

Warm wishes
Nick Downing
General Manager
nicholas.downing@whotels.com

Hello Vokie,

Thanks for your comments here regarding your recent stay with us.

Yes, we are different from the other resorts on Koh Samui and we always endeavour to deliver what's new and what's next, especially in areas of design, music and fashion. It is sometimes a little different than guests first expect, but that is why I am always happy to help any guest who contacts me for advice.

You have mentioned a couple of my favourite dishes here. I am very proud of our kitchen team who have worked very hard to earn us a wonderful reputation on the island. This is certainly proved by us welcoming many guests from other resorts every night, especially to Namu.

So thank you again for sharing your experiences here. I hope it wont be the last time you visit our Retreat. Please reach out next time and I will do my best to coordinate your future stay with us.

Warm wishes
Nick Downing
General Manager
nicholas.downing@whotels.com