Dear guest,
Thank you for staying with us at the Hotel La Cour Des Augustins and taking some time to share your feedback online.
We are sorry if the feel of the suburbs was not matching your expectations. We do understand that the area might not always please everyone and we are sorry for this. However, many guests of our hotel appreciate its location which offers easy access to the city and to the mains interests of Geneva.

As for the room service, we would like to apologize for the problem with the dish served. Till now, we always received positive comments from our guest for the quality of the menu. We do strive to keep an excellent service and sometimes we can be deceived. Your feedback is very valuable for us and we will use your response to focus on the quality of the room services to make sure they are always quick and well prepared.

We look forward to welcoming you back to La Cour Des Augustins very soon.
Best regards,

Dear Guest,

Thank you for choosing to stay with us and taking the time to register your feedback online.
We are pleased to learn that you enjoyed your stay in our hotel.
We are glad to know that you appreciated the two restaurants close by to the hotel.
Indeed, we have a partnership with both restaurants Café Jules Verne and Air Du Temps, which represent excellent options in the area for lunch or dinner.

We look forward to welcoming you back to La Cour Des Augustins hotel very soon,
With Kind Regards,

Dear guest,

First of all, we would like to thank you for having chosen Hotel La Cour Des Augustins for your recent trip to Geneva.
We appreciate to have your feedback since we are always concerned by the remarks and satisfaction of the guests.

We are disappointed to read your comment which showed that you were not satisfied with your stay.
We would like to clarify that on the website booking.com you have the option to book a flexible rate or a prepaid rate with no possibility of any cancellation or modification.
Between the two rates there is a difference of price. The cheapest one is the not flexible rate, the one you chosen.

We are sorry if you feel that the hotel management was not matching with your expectations.

However, the different rates are clear and well explained on the website.
Both sides have to respect the sales conditions.

Concerning the superficies of the room, you booked a single room (20 sq meters) and a Junior suite (35 sp meters). As a 4 star hotel category, it is part of the hotel Swiss standard.

I have the regret to read that the neighbourhood of the hotel might not be to your convenience.
Indeed, the appreciation of the neighbourhood varies depending on every guest. However we are glad to hear your satisfaction with our front office staff as friendliness and high quality standard service are a priority for us.

We did not have any remarks in the past for the soundproofing, but it is a very valuable comment for us and we will focus our attention on it.

We appreciate the time and effort you did to inform us about your experience as guests.

We look forward to welcoming you back to Hotel La Cour Des Augustins very soon.
Best regards,

Dear Guest,
It is a pleasure for us to read that you enjoyed your diner to the restaurant next door to the hotel.
Indeed, we have a partnership with both restaurants : Café Jules Verne and restaurant Air Du Temps.
I wish to thank you for your remarks. In fact, we are very attentive to the satisfaction of the guest in our hotel.
We sincerely look forward to welcoming you back to La Cour Des Augustins.
Best regards,