Dear Sir/Madam,

Thank you for taking your time to write your review and I'm happy to hear that your stay was satsifactory. Just as you mention, we are located in a busy district of the city (and in a city), so street sounds may be bothersome for some guest. I'm pleased to hear this wasn't too much of a problem for you. Nor the fact that the central heating system sometimes does have difficulties in coping with sudden change in temperature.
We will of course make sure that you have a quieter room for your next stay at Hotel Stureplan and do please feel free to contact me for a reservation.

Kind regards

Adam von Mentzer
Head Concierge
(writing for Mr Jörgen Björnstad)

Dear Sir/Madam,

Thank you ever so much for the pleasant reading you offer with your review. I'm happy to hear that you enjoyed your stay with us and that you took the time to write about it.
I sincerely hope to have you staying at Hotel Stureplan soon again and please feel free to contact me directly for a reservation.

Kind regards

Adam von Mentzer
Head Concierge
(writing for Mr Jörgen Björnstad)

Dear Sir/Madam,

Thank you for your review, although I'm very sorry to hear that your stay with us wasn't exactly to your liking, particularly when it comes to the size of the rooms.
It is indeed one of the issues when operating a hotel that is housed in a 19th century building, that one can't make all the rooms the exact same size and therefore almost all our rooms (in the same category) differ somewhat in size. Due to various angles in the building, some rooms may have quite a spacious room, whilst the bathroom is a bit smaller, sometimes it's the other way around. This is why, on our website, it states that the Superior rooms are between 17-22sqm.
I'm not quite sure what dates you stayed on, but I do apologize there not being possible to arrange a room change, as so you would have a room with larger living space.
Regarding upgrading, we do indeed charge an amount for upgrading to a larger room (category), which is standard procedure within hotels.
I will also add that with some of the previous reviews, the guests might have received a complementary upgrade, due to reasons such as overbooking.
In any case, I would like to offer you my apologies for not being able to make your stay as good and memorable as you, or we, would have liked. Should you come back to Stockholm, I would love to offer you a preferable rate and treatment should you choose to stay with us again. Just contact me throught email (adam.vm@hotelstureplan.se).

Kind regards

Adam von Mentzer
Head Concierge
(writing for Mr Jörgen Björnstad)

Dear Sir/Madam,

I'm very pleased to hear that you enjoyed your stay with us and I hope that you will make Hotel Stureplan to your Stockholm residence.

Kind regards

Adam von Mentzer
Head Concierge
(writing for Mr Jörgen Björnstad)