Dear Sir,

We are so sorry to hear about this unpleasant experience you had in our Hotel. As you mentioned this was your fourth time visiting the Hotel which shows the level of satisfaction we offer to our repeater clients.

Unfortunately for the first time in the 16 years of operation we faced this kind of animal behavior from some guests which we couldn’t locate since they did these actions after midnight and despite the presence of a well qualified night security around the gardens of the hotel.

We apologize for this inconvenient time you had but we assure you that the pool was properly cleaned and the right tests were run every time to ensure the health and safety of our clients.
We are happy to mail you these results to make sure that the above are true.

Please note that our Hotel is certified since 2002 with ISO and HACCP and Health and Safety procedures which show the level of seriousness we provide for these matters.

Regarding the drunken people around the pool, please note that this event happened and we made sure that from now on we will guard the pool more careful even during the day. As you realize people might sometimes go out off their normal behavior easily due to the consumption of alcohol in their holidays but we shall make sure that no more incidents like these will happen.

We truly apologize for the events and we will be happy to accommodate you and your family to our Hotel for a fifth time. Please make sure that we will continue the efforts to upgrade the level of satisfaction of our clients.

Best regards,

The Management

Dear Guest,

Firstly, we thank you for your review and your feedback.

We would like to advise you that any feedback from our guests is greatly valued and respected.

We were sorry to hear that your where not happy with certain aspects of our Hotel, we have taken on board your feedback and will do our utmost.

We hope we will have the pleasure seeing you again at our hotel in near future.

Sincerely,

Faros Hotel
Ayia Napa