Dear Peter Nand Family,

Thank you for your recent stay with us and for choosing ShaSa Resort for your recent holiday. I am pleased that we were able to find the perfect presidential suite to meet the expectations you had upon arrival, that’s the main reason that all suites are seaview, well-equipped with kitchen facilities, spacious living/dining room and big balcony.

On the other hand, please allow me to express our apologies for the inconveniences you had while having breakfast at our restaurant “Beyond the Sea”. We are sorry that our service did not meet your expectations although we are fully aware that the employee’s impoliteness is inexcusable and that on this particular person our service was not up to the standards of this property.

At ShaSa Resort, a member of Preferred Hotel Group, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Of course we are taking the appropriate measures to address all matters brought up by our guests and prevent any future occurrences.

I remain at your disposal for any further comment you would like to make and for any further query shall you wish to travel again to Samui. I will be more than happy to give you my personal attention on that occasion

Warmest Regards,
Chawalit Rungsirinatee
General Manager

Dear JF3000.,

Thank you for taking the time to write comments about your recent stay with us. It is indeed pleasing to read that you thought the overall experience was exceptional especially our sea view suite which you found it were beyond your expectations.

JF3000., thank you very much again for staying with us and we do wish to welcome you back in the future and hopefully your trip to Thailand is one of your memorable experiences.

Warmest Regards,
Chawalit Rungsirinatee
General Manager

Dear mnot,

Thank you for your recent stay with us at ShaSa Resort. I am pleased to hear that you were impressed with our staff, room facilities and also found our property to be beautiful as well as the view were magnificent. On the other hand we are sorry that our food at Beyond The Sea did not meet up to your expectations. This issue has been duly noted by our Executive Chef so that we can make adjustments accordingly and guarantee the best experience for our future guest.

mnot, thank you once again for your stay with us and I would be honoured to have the opportunity to welcome you back for your next holiday.


Warmest Regards,
Chawalit Rungsirinatee
General Manager

Dear Albert D.,

Thank you for taking the time to give us some comments about your recent stay at ShaSa Resort and Residences. It is indeed pleasing to read that you thought the overall experience was exceptional and your remarks regarding our F&B Service staff –K.Kai will gladly be shared with the entire team here. Your details regarding the areas to be improved are both welcomed and appreciated as it is with constructive comments such as yours that we are able to fine tune our services.

Albert D., thank you for choosing us and it would be our pleasure to welcome you once again for your next holiday to Koh Samui.

Warmest Regards,
Chawalit Rungsirinatee
General Manager