I am Sophia and I was working in the Hotel Osiris last summer with Nabil and I remember well this customers (I am not his wife, she was in France last summer, but the manager). I am sorry that you have sutch a bad memory about your stay with us in the Hotel Osiris and I hope you understand our point of view after this explanations.
First I would like to make clear that your oncles wallet was not stollen in the Hotel but outside.
About the train tickets, we buy them from a travel agency in Cairo and we have to pay them a commission, so yes we sell them more expensive then if you buy them your self at the counter at the train station. In general we advise our customers in advance, that they will pay a commission, I am sorry if we did not make this point clear with you in advance.
For the camera, yes you forgot it on our roof top and we found it after 3 times searching under a carpet. The driver you mention, you met him through us, when we organized a day trip for you in Cairo. The 25 Egyptian Pounds you payed to him was his backshish. No driver of all Cairo would ever come to the airport for so little money. He is not the owner of the car he drives. We are working with his boss and we had to paye them the trip to the hotel for picking up the camera and the trip to the airport to bring you the camera a total of 160 Egyptian Pounds. So in all, we paid for bringing you the camera to the airport more then 20 Euro with the change from last summer. I remember also, that I tryed to make you understand on the phone, that you have to pass by us and not directly arrange the deal with the driver. If he makes any deal in the back of the owner of the car (his boss), he would loose his job. You may not understand this rules, but this is the way it goes in Egypt. I agree with you that the driver is a very nice man and I don't think it would be in your interest, that he get's any problems.
So once more I apologies for all this miss understanding and I wish you a nice rest of the summer Sophia