Dear Madame,

We would like to thank you for having chosen Raffles Beijing Hotel as your preferred accommodation in Beijing as well as for your feedback following your recent stay. We very much appreciate and value the time you have taken to share your experience with us on Tripadvisor.

Here at Raffles we strive for being an “oasis for the well-travelled” by creating emotional luxury. We agree that location and the condition of facilities are extremely important to our guests but we also believe that in the end it is the personal touches that make the difference. We are in “the people business” after all. Hence, we were happy to read that you felt that Raffles offers the best location in terms of restaurants, shopping and tourist sights. BUT, we were even more delighted to learn that you enjoyed our personalized services, e.g. airport pick-up and drop off, baby car seat and baby amenities.

On the other hand we were disappointed to learn about the upset on your last night with us. Construction noise at 2 a.m. in the morning is certainly an unpleasant experience and we would like to sincerely apologize for that. We hope that this will not prevent you staying at Raffles Beijing again in the future. We certainly are very much looking forward to welcoming you again.

Warm wishes,

Matthias Al-Amiry

General Manager

Dear Madame,

First, I would like to express my personal gratitude for the time you have taken to share your thoughts with us on TripAdvisor.

Second, on behalf of Raffles Beijing Hotel, I would like to say a belated “thank you” and express my sincere appreciation for your stay with us.
It is always a great pleasure and extremely rewarding to receive positive and encouraging remarks such as yours. We are delighted to learn that you enjoyed your time with us at Raffles and the culture, history and shopping Beijing has to offer. We are very much looking forward to welcoming you again in the not too distant future.

Warm regards,

Matthias Al-Amiry

General Manager

Dear Ladies and Gentlemen,

We are delighted to learn that our services and facilities exceeded your expectations during your stay with us in June 2011. We have noted your positive comments about Bella and we are certain Bella will be extremely happy to learn about your words of praise. We are hoping to welcome you back to Raffles Beijing.

Warm regards,

Matthias Al-Amiry
General Manager

Dear Ladies and Gentlemen,

First and foremost, we would like to thank you for selecting Raffles Beijing Hotel based on the excellent reputation of our “mother ship” The Raffles Singapore.

We are truly delighted to learn that you enjoyed your recent visit tremendously. Your positive remarks are gratifying and encouraging for our all our colleagues to continually enhance their performance.

We are very much looking forward to welcoming you again to Raffles Beijing in the near future.

Warm wishes,

Matthias Al-Amiry
General Manager