Dear “Prettybluebike”,


I am delighted to learn you have had a wonderful time during your recent stay in InterContinental Dubai Festival City and would like to thank you for taking the time to write about your experience here on TripAdvisor.

It was a pleasure to note that you found our hotel to be “fantastic” and “truly top-notch all around” and that you were pleased with the quality of service provided by our team as well as the various features our hotels presents. It was particularly pleasing to read of the first impression you experienced on arrival and that it lasted throughout your stay. Your comments will surely be shared with the rest of the team and appreciated.

It is unfortunate you didn’t have the opportunity to dine in our outlets however I was glad to note that you had time to explore the dining options in the adjacent mall. Hopefully, on your next visit, you will experience the amazing selection of restaurants within which includes the renowned Reflets restaurant by Pierre Gagnaire.

I hope that we will have the pleasure of welcoming you back to our hotel in the not too distant future.


Best regards,

Tom Lord
Hotel Manager, InterContinental Dubai Festival City

Dear “PsychoAF”,


Thank you for taking the time to write a review about your recent stay at the InterContinental Dubai Festival City.

I greatly appreciate your kind words about our hotel and in particular comments regarding the “outstanding” staff and service. We are proud to receive such glowing comments on our service, as our team pride themselves in making each guest feel at home during their stay with us. I am glad to note that you appreciated the high quality of our rooms and facilities. Indeed, our hotel’s proximity to the airport and the Festival Centre Mall are some of the popular aspects preferred by many.

Our guest’s complete satisfaction is our main goal at InterContinental Dubai Festival, and it is rewarding to learn this has been achieved on this occasion. We do look forward to the opportunity of once again welcoming you back to our hotel.


Kind regards,

Tom Lord
Hotel Manager, InterContinental Dubai Festival City

Dear “Zoerobinson”,


Thank you for taking the time out to post your comments on TripAdvisor regarding your stay here at InterContinental Dubai Festival City. I was extremely happy to read that you enjoyed the Friday brunch at the Belgian Beer Cafe and described it as a “great bar”. Hopefully, on your next visit, you will also consider dining at some of our other restaurants, including the Terra Firma Steakhouse and the renowned Reflets by Pierre Gagnaire.

I am disappointed to know that the service at the concierge was not of a good standard. Rest assured this will be shared with the concierge team. We always strive to improve our services by taking into consideration the opinions of our guests and hope to have the pleasure of welcoming you back to our hotel in the near future, so we can provide you with a true InterContinental Dubai Festival City experience.


Best regards,

Tom Lord
Hotel Manager, InterContinental Dubai Festival City

Dear “Vicky138”,


Thank you for taking the time to write a review about the InterContinental Dubai Festival City. I was pleased to note that there were positive aspects to your stay, in particular the “excellent” breakfast buffet, the pool deck and gym facilities. I am glad that you found the Festival Centre Mall adjoining the hotel was up to your liking. Indeed, our hotel’s proximity to the airport and the Festival Centre Mall are some of the popular aspects preferred by many of our guests.

Our guests complete satisfaction is our main goal at InterContinental Dubai Festival City, and it is rewarding to learn this has been achieved on this occasion. We do look forward to the opportunity of once again welcoming you back to our hotel.


Kind regards,

Tom Lord
Hotel Manager, InterContinental Dubai Festival City