Thank you very much for your review, we are so happy that you enjoy your passage at Tanjung Sanctuary.

Best Regards

Thiry c
General Manager

Dear Achia 69 From Singapore,

Thank you very much for your review with all the praise for what you liked at Tanjung Sanctuary.
About what you disliked.
You took your holiday during the busy fully booked period of Chinese New Year Celebration and share our resort facilities with what you called “various loud Chinese families”, I will pass on that comment.
On the daily free cocktail information, it is mentioned in your room on the writing desk together with other room compendium and wildlife information’s. Yes we offer one complimentary cocktail/mocktail at sunset every day to all our guests and we thank you for the stunning picture of that sunset you posted on your review, a nice one.
Sudden no hot water for shower may be due that you did not on the hot water switch situated at the bathroom entrance just next to the light switch, we do not have permanent hot water but individual water heater in every room, it is better for the environment. Luckily you found it later.
On the free Wifi we do have it in the entire resort with no password to type and it appear immediately on your devise but apparently your apparatus was not set up to automatically use the IP address available and needed to be set manually.
On our wildlife environment we are in the Geopark Forest Reserve of Langkawi and you got the chance to experience the closed encounter with many of those animals that you mentioned, Lucky you , some other guest sometime do complaint not seeing the monkeys at all.
Sorry that you have to wait 15 min for the buggy transport at check out, it was due to many guests checking out at the same times so our bellman’s where busy working to accommodate all requests.
Thank you again for your review and be assured that all your points are noted and will be put in consideration for our Resort improvement.
Sincerely
Thiry. C
General manager