Car Chase Heroes
Car Chase Heroes
3.5
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3.5
77 отзывов
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34
Очень хорошо
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peter b
Andwell, UK1 публикация
март 2024 г. • Семейный отдых
Organisation a nightmare a co chasing profit above service
No one on the day cares about service don’t waste the money and ive been on a number of these events avoid at all cost
No one on the day cares about service don’t waste the money and ive been on a number of these events avoid at all cost
Опубликовано 18 марта 2024 г.
Этот отзыв отражает субъективное мнение члена сообщества Tripadvisor, а не официальную позицию компании Tripadvisor LLC. Tripadvisor проверяет отзывы.
cazzcats
Ворвик, UK2 публикации
март 2024 г. • Для двоих
My strong advise is DONT GO TO CAR CHASE HEROS(CHASE WHAT CHASE LOL) SYWELL NORTHAMPTONSHIRE, this is just a runway you will be lucky to be in your chosen car for 3 mins, blink and you miss it, there will be at least 10 other cars on the runway at the same time including junior drivers, so you could end up driving at 30mph behind another car, I've had more fun out of my slk, this experience was nothing like I was expecting, it was a lot of money spent for what you got in return, definitely not value for money, expect to be waiting by the track all day waiting for your 3 minutes of so called thrill ride, my advise book all your rides to start at the same time, dont worry they wont all arrive together. My first ride was scheduled at 11.30 did not take place until 12.15, the 12.30 dident take place until 3.15 and the 2 30 dident take place until 4 15. At the end of your experience you hand back your Sd card (if not your charged £80) so don't take it home, when you hand back your Sd card your asked do you want your videos and photos, at the grand sum of £40 they will upload your videos of your so called amazing day, your also asked throughout the day if you want to pay for more up and down the runway for another 30 mph drive, narrr your ok thanks. I felt it was all about the money, getting people in and out as fast as they could . It was bitterly cold, not the organisers fault but there was no where warm to wait, the only drinks and food available was at a very small burger van parked around the back of the runway,there was a wind swept open sided awning which was colder than standing outside. Overall a very disappointing and underwhelming day that was supposed to be a memorable birthday, also avoid weekend's as it was very very busy and pick a venue that has a circuit and not a runway with a few battered cones to make chicanes to slow you down even more, make sure you pick a warm time of year, and preferablynot a weekend, car hero's you really need to sort this venue out, DO NOT HAVE JUNIORS on the same day as adults, have a junior day let the adults try and have a bit more of fun and experience.
The staff were pleasant and can only work with the tools they have, I know they were embarrassed about the quality as when asked how was my day was going, I voiced my concerns they just said sorry its busy out there and hopefully your next drive will be better, sadly it wasn't.
Overall a very disappointing day. 😞
The staff were pleasant and can only work with the tools they have, I know they were embarrassed about the quality as when asked how was my day was going, I voiced my concerns they just said sorry its busy out there and hopefully your next drive will be better, sadly it wasn't.
Overall a very disappointing day. 😞
Опубликовано 4 марта 2024 г.
Этот отзыв отражает субъективное мнение члена сообщества Tripadvisor, а не официальную позицию компании Tripadvisor LLC. Tripadvisor проверяет отзывы.
mike h
1 публикация
нояб. 2023 г. • Путешествие в одиночку
Turned up at the Abingdon venue at the allotted time, queued to register, then queued again to processed and then decide whether to pay the optional £29 insurance disclaimer or lodge my credit card.
Then told there was a problem in that they had been unable to download my voucher, this was despite being contacted previously, but turns out the person had left CCH. Then informed me that if I wanted to drive it would cost me a further £45 (more than the original voucher price) and then I would have to claim a refund from Buy a Gift. Also, the wait time was over 1 1/2 hours to drive.
I contacted CCH and their response was to obtain a credit from Buy a Gift, no apology as regards their former employee not doing their job properly and the fact that I had wasted a 2 hour return trip and I should have received an email bounce back from their former employee, well that was incorrect as I contacted him three times and never once got a bounce back email.
Overall disappointed on the day and been disappointed with the level of customer since.
Would not recommend them
Then told there was a problem in that they had been unable to download my voucher, this was despite being contacted previously, but turns out the person had left CCH. Then informed me that if I wanted to drive it would cost me a further £45 (more than the original voucher price) and then I would have to claim a refund from Buy a Gift. Also, the wait time was over 1 1/2 hours to drive.
I contacted CCH and their response was to obtain a credit from Buy a Gift, no apology as regards their former employee not doing their job properly and the fact that I had wasted a 2 hour return trip and I should have received an email bounce back from their former employee, well that was incorrect as I contacted him three times and never once got a bounce back email.
Overall disappointed on the day and been disappointed with the level of customer since.
Would not recommend them
Опубликовано 29 ноября 2023 г.
Этот отзыв отражает субъективное мнение члена сообщества Tripadvisor, а не официальную позицию компании Tripadvisor LLC. Tripadvisor проверяет отзывы.
Peterandle
Сводлинкоут, UK40 публикаций
нояб. 2023 г. • Семейный отдых
4 hours for my daughter and niece to do one lap in a Police car!! Far too busy, clearly over booked. No one tells you about a waiver of £29 to pay on arrival for damage, if you don’t want to pay you have to give credit cards details for a card with £5000 on it. Interestingly the deal with with the credit card is that if someone hits you, you still have to pay for the damage to your car, not the person who hits you…… must say the choice of cars you could book was excellent, but there are better companies out there to do it with. They blamed the wait on the rain, but when we arrived at 12.30 it was bone dry and the waiting time at that point was 100 minutes.
Опубликовано 3 ноября 2023 г.
Этот отзыв отражает субъективное мнение члена сообщества Tripadvisor, а не официальную позицию компании Tripadvisor LLC. Tripadvisor проверяет отзывы.
stevetipping
London, United Kingdom6 публикаций
май 2023 г. • Путешествие в одиночку
Received this as a gift for a Birthday so travelled solo but it’d work in any number.
I specifically wanted To drive James Bond’s favourite DB5 and glad I did.
I specifically wanted To drive James Bond’s favourite DB5 and glad I did.
Опубликовано 31 октября 2023 г.
Этот отзыв отражает субъективное мнение члена сообщества Tripadvisor, а не официальную позицию компании Tripadvisor LLC. Tripadvisor проверяет отзывы.
Jo901
Милтон Кейнс, UK72 публикации
авг. 2023 г.
Booked the experience that allows visually impaired people who have never had a driving licence the experience of driving. Booked for my husband to drive 3 different cars and to have the experience of being driven at speed round the track. We arrived for the stated time, it immediately felt like organised chaos. After 2 hours we enquired how long we would have to wait and told about half an hour. Around an hour later, they called forward about 20 people and informed them they would not get to drive. They said that they had not had sufficient instructors and people had been booking extra laps. Poor, poor organisation, they had been greedy and overbooked. My husband's name was then suddenly called and he got to drive one of the 3 cars he had been booked to drive, great, he would have come away happy with that alone but after a further hour's wait to purchase the in-car video of him driving for the first time in his life, he was told the video ha been corrupted and was not available. He purchased the photos which he was told would be emailed to him that day. No photos by midday the following day. When telephoned the number given, told photos can take up to 5 days, they tried to re-book us, when I told them we just want a refund, told this request would have to to the manager. So poor, if you pay for something that is not provided, refund should be immediate and without argument. So sad to see so many disabled people so distressed by being denied an unique opportunity that they had so been looking forward to. Strap line of the booking with ablenet is "Let the fun begin", the fun it seems is to get the money back for what they fail to deliver. Shocking business, best avoided by disabled people and their families.
Опубликовано 22 августа 2023 г.
Этот отзыв отражает субъективное мнение члена сообщества Tripadvisor, а не официальную позицию компании Tripadvisor LLC. Tripadvisor проверяет отзывы.
Kelly H
1 публикация
февр. 2023 г.
Terrible experience. The whole process to even book a venue and date is really really difficult. Our nearest venue had 2 dates in the entire year and they were both full. Really poor. We were then asked to pay a surcharge for a different venue which was more than the price of the actual driving experience. No staff to assist by phone and the website is poor. I would strongly avoid experience vouchers/booking with this company.
Опубликовано 22 июня 2023 г.
Этот отзыв отражает субъективное мнение члена сообщества Tripadvisor, а не официальную позицию компании Tripadvisor LLC. Tripadvisor проверяет отзывы.
Jasper Foxx
Standerwick, UK7 публикаций
май 2023 г.
I booked this from a Red Letter day I was gifted from work and initially was left with a bit of doubt from all the warnings on here of 'extra hidden charges, 3+ hour wait times, cancellation policies etc'.
On the day of arrival, I was supposed to sign in at 10:30 but I got snarled up in traffic on the A34 which delayed me by 45 mins. To my surprise, the staff at the check in were really friendly and understanding about this (contrary to some of the 'reviews' on here!) and I was told me and my friend would still get our 5 cars worth of driving and high speed passenger laps with no issues!
With my mind a bit more at ease, I was called up within 10 mins of signing on into my first car and the day got underway very quickly. The instructors were great, nice and calm and having already done a bit of track driving away from this sort of event, they seemed confident with my abilities and were able to let me go at my own pace. Was great fun blasting past muscle cars in a tidgy mini cooper!
The car selection on the day was great and I was told one car I'd chosen was unavailable due to mechanical issues (It happens!) so was allowed to choose a different car. In the end, was so pleased with how the day unfolded that I paid to change my high speed passenger ride to a drive in the Ariel Atom instead!
From my late arrival to done and dusted 6 cars later was only around 3 hours total which given the number of people there, I'd say it was perfectly reasonable. I certainly didn't have to wait 3 hours for one car!
The only real feedback I could give to the staff of the event is that I feel more signage is needed. From turning up late, I went first to the pit table as that's the first thing you reach from the car park as there was no clear signage to the sign on building around the corner. Seems I wasn't the only one making that mistake as well.
But yes, ignore some of the poorer reviews on here, clearly posted by people who either expected to be waited on hand and foot or weren't listening for their names being called out!
On the day of arrival, I was supposed to sign in at 10:30 but I got snarled up in traffic on the A34 which delayed me by 45 mins. To my surprise, the staff at the check in were really friendly and understanding about this (contrary to some of the 'reviews' on here!) and I was told me and my friend would still get our 5 cars worth of driving and high speed passenger laps with no issues!
With my mind a bit more at ease, I was called up within 10 mins of signing on into my first car and the day got underway very quickly. The instructors were great, nice and calm and having already done a bit of track driving away from this sort of event, they seemed confident with my abilities and were able to let me go at my own pace. Was great fun blasting past muscle cars in a tidgy mini cooper!
The car selection on the day was great and I was told one car I'd chosen was unavailable due to mechanical issues (It happens!) so was allowed to choose a different car. In the end, was so pleased with how the day unfolded that I paid to change my high speed passenger ride to a drive in the Ariel Atom instead!
From my late arrival to done and dusted 6 cars later was only around 3 hours total which given the number of people there, I'd say it was perfectly reasonable. I certainly didn't have to wait 3 hours for one car!
The only real feedback I could give to the staff of the event is that I feel more signage is needed. From turning up late, I went first to the pit table as that's the first thing you reach from the car park as there was no clear signage to the sign on building around the corner. Seems I wasn't the only one making that mistake as well.
But yes, ignore some of the poorer reviews on here, clearly posted by people who either expected to be waited on hand and foot or weren't listening for their names being called out!
Опубликовано 14 мая 2023 г.
Этот отзыв отражает субъективное мнение члена сообщества Tripadvisor, а не официальную позицию компании Tripadvisor LLC. Tripadvisor проверяет отзывы.
LAC162
Кембридж, UK68 публикаций
май 2023 г.
Our adult son had pre-booked his four car choices, only to be told on the day that two were not available and then the third broke down and two hours later we were told it would not be available for the rest of the day. We were told he would have 4 laps in each car, but be aware that their version of 4 laps and ours are not the same. Apparently 3 = 4?! Each time our son was only given 3 laps. We literally counted. We asked why this was and was told by the manager that it is about miles, even though the paperwork said 4 and the lovely lady at the front desk made a point of saying it was 4. This meant that as soon as he got a feel for the car, he was out of it. In addition, the track is so busy with drivers, and then priority being given to BMW speed rides and other speed events. Be ready for the add ons. All in all, an incredibly disappointing day. We purchased through Red Letter and most definitely will not do so again. We felt pretty ripped off, with cars that have seen better days and a money hungry establishment. There are far better options out there.
Опубликовано 14 мая 2023 г.
Этот отзыв отражает субъективное мнение члена сообщества Tripadvisor, а не официальную позицию компании Tripadvisor LLC. Tripadvisor проверяет отзывы.
Garry
3 публикации
май 2023 г. • Для двоих
Just spent the afternoon at Car Chase Heroes Bicester Heritage. Can’t fault the car ( except for every warning light and EML on the dash) the instructor or the guys in the check in. Would have been a 5 rating had you not have to pay for parking and the insurance waiver on top. If it’s a driving experience it should all be included. If no insurance waiver paid (£29)it is £5000 on your card if you bin it.
Опубликовано 12 мая 2023 г.
Этот отзыв отражает субъективное мнение члена сообщества Tripadvisor, а не официальную позицию компании Tripadvisor LLC. Tripadvisor проверяет отзывы.
trencherpilot
Слифорд, UK5 публикаций
Was bought a driving experience in a V8 Mustang by my wife. We went to Blyton Park yesterday and my slot that I had to book was 1 pm. We arrived at 12:30 and didn't get signed in until 1:15, then had to sit in a drivers briefing, so it was 2 before we even got anywhere near the track. Then followed a near 2 1/2 hour wait for my name to be called. Had to pay £25 insurance waiver, the car was brilliant fun, but the lack of organisation, waiting around and no one seeming to know what was going on ruined the day. Some people had been waiting before I got there and still hadn't driven their choice of car. One guy I was talking to gave up and asked for a refund, his slot was 12:30! Would have been a great day if the company had honoured their side of the bargain!
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