Ocean Resort Casino

Ocean Resort Casino, Атлантик-Сити: отзывы

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349 на радиусе 5 км
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61 на радиусе 10 км

3.5
498 отзывов
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202
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94
Неплохо
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88

Smart L
9 публикаций
If you are a big player, you better don't play at Ocean Casino AC.
нояб. 2021 г.
If you are a big player, you better don't play at Ocean Casino AC.
Because Ocean makes it very difficult for you to collect your benefits and jackpot.
Ocean Casino will cut your benefits what you deserve to make their own profits.

I had bad experience in Ocean Casino AC.
In Sep 2021, I played slot machines at Ocean Casino AC all day long.
Total betting amount was over $10,000
Finally one and half months later Ocean Casino offered a gift, the only gift.
I picked up that gift but couldn't play on that Saturday because I had my toddler with me. with me.
On Saturday, day care doesn't open.
I am a single mom, nobody can help me to watch my toddler on weekends.
I was going to play next week during the week.
But Ocean marketing locked my card right away.
I was told that I can not make any reservations for gift any more.
I can not even use kiosk to activate 10 times same day free play or entry for free play sweepstakes.
If you think it's bad enough that card got locked because only one time the first time didn't play for special reasons without warning, then you are wrong.
It's even worse.

After I requested to unlock my card and was told marketing need to see I play first, I played as much I could.
Total betting amount was over $5000.
I thought it should be more than good enough.

But two weeks later when I went back again and requested to unlock my card,
I was told that marketing wants to see more play without telling me how much or how long.

So if you are a big player, it's better go other casinos because as I know that
no any other casinos will lock your card without warning for the first time/one time picking up gift not played.

I understand casino want to control but need to be reasonable.
Other casinos only lock cards after several times no qualified playing or unlock cards right away for the first time and explain why to warn you
or tell you clearly how many points you need to earn , how long to play to unlock you card.
Ocean can lock your card as long as they want for any their own reasons.

Ocean doesn't give you a warning doesn't give you a chance doesn't tell you how you can unlock your card.
Only thing Ocean will tell you is keeping playing( without having any benefits not even any promotions)
You just lose what you deserve.

Hopefully no one will have the same bad experience as what I had in the Ocean Casino AC.
There are plenty of other casinos in Atlantic City!
Опубликовано 23 ноября 2021 г.
Этот отзыв отражает субъективное мнение члена сообщества Tripadvisor, а не официальную позицию компании TripAdvisor LLC.
We thank you for taking the time to let us know of your experience with us. We do strive to deliver a five-star standard to all our guests. We apologize that you did not receive that level of service, and we will address these issues with our leadership team.
Опубликовано 26 ноября 2021 г.
Этот ответ является субъективным мнением представителя руководства, а не компании TripAdvisor LLC.

mdout1966
Округ Ланкастер, Пенсильвания1 публикация
Amazing Casino and Restaurants
нояб. 2021 г. • Для двоих
My husband and I come to the Ocean Resort Casino often. We love the new restaurant ma’kia and the server Scarlet is the best!!! The casino is the cleanest in AC by far. The rooms have a spectacular view and are very clean. Always great service and fun. Love this place!!!
Опубликовано 13 ноября 2021 г.
Этот отзыв отражает субъективное мнение члена сообщества Tripadvisor, а не официальную позицию компании TripAdvisor LLC.
We are overjoyed to know how lovely your experience was with us! We truly do appreciate you taking the time to give us all your feedback on Ocean Casino Resort. We hope to make more fantastic memories with you in the future!
Опубликовано 13 ноября 2021 г.
Этот ответ является субъективным мнением представителя руководства, а не компании TripAdvisor LLC.

wedgeclose
Ossining, Нью-Йорк134 публикации
simply the best
нояб. 2021 г.
The best hotel casino on the Boardwalk. They spent a lot of money fixing this place up and rebuilt the beach. Love it!
Опубликовано 8 ноября 2021 г.
Этот отзыв отражает субъективное мнение члена сообщества Tripadvisor, а не официальную позицию компании TripAdvisor LLC.
We appreciate you taking the time to give us your feedback. We are overjoyed to know that you had a wonderful time with us! We hope to welcome you again soon.
Опубликовано 13 ноября 2021 г.
Этот ответ является субъективным мнением представителя руководства, а не компании TripAdvisor LLC.

Chris J
Уилмингтон, Делавер76 публикаций
Best in Atlantic City
окт. 2021 г.
Great hotel & casino…. The best in Atlantic City!
Excellent ocean views from the guest room and leisure areas on the lower roof levels. It is great that you can step out onto the boardwalk With the great AC beach just yards away.
Great choice of restaurants from Fine Dining to Casual & on the go.
We had a great stay and will certainly return.
Опубликовано 31 октября 2021 г.
Этот отзыв отражает субъективное мнение члена сообщества Tripadvisor, а не официальную позицию компании TripAdvisor LLC.
We are delighted to hear how lovely of a time you had while staying with us! Our goal is for all our guests to have an exceptional time. We truly do appreciate you taking the time to let us know of your experience! We hope to welcome you back again soon!
Опубликовано 2 ноября 2021 г.
Этот ответ является субъективным мнением представителя руководства, а не компании TripAdvisor LLC.

Ellie1313
Нью-Йорк, Нью-Йорк4 публикации
Real bad Experience.
окт. 2021 г. • С друзьями
If We had a ocean view it would be nice. Our room is just not what I expected. I came down to celebrate my Birtday which is on Halloween and was planning to stay until
Monday. Less than a day here is good enough for Me. Thanks but No Thanks.
Опубликовано 30 октября 2021 г.
Этот отзыв отражает субъективное мнение члена сообщества Tripadvisor, а не официальную позицию компании TripAdvisor LLC.
It disappoints us to hear that you had a poor experience. We strive to give all our guests a five-star experience and we are disheartened to hear that was not what happened in your case. We will address this with our leadership team.
Опубликовано 2 ноября 2021 г.
Этот ответ является субъективным мнением представителя руководства, а не компании TripAdvisor LLC.

Roja
Hoboken, NJ65 публикаций
Ocean Resort Is Not the Last Resort
окт. 2021 г.
I gave this hotel/casino four stars because overall it's a very nice hotel. For solo travelers like me there are plenty of nooks and crannies to get away from the hustle and bustle of the casino--rocking chairs that overlook the beach, a 360-degree fish tank in the lobby, lots of comfortable seating scattered around common areas. The hotel was clean, and I felt safe pandemic-wise. However, my stay was not without issues. The housekeeping controls by the door were confusing, so one day my room was not cleaned. The casino is too smoky for my taste, and security at the entrance to the guest rooms was nonexistent--either the guard didn't bother checking for people's cards or there was no guard at all.

I asked for a room on a high floor and had a beautiful view of the ocean (the city itself is seedy, so if you're planning a visit go with the knowledge that you'll likely be spending most of your time in the hotel). Check-in was fast but very impersonal and I was not offered bell service for my bag.

The pool was closed, which meant one fewer non-gambling activity during my stay, and it would have been nice to have been offered some kind of compensation such as access to the spa. I hadn't brought workout clothes with me, but the fitness room was large with lots of equipment, so if I return to oceans I will make use of it.

There is a good variety of restaurants, some very good (Dolce, Wahlburgers), some not so good (American Cut). The food court has a nice variety of food as well if you don't want a full sit-down meal. Harper's offers a nice brunch as well.

The casino was one of the worst I've been to. Very smoky, terrible slots, and a terrible rewards program. I was there for four days and all I got was a lousy T-shirt (seriously!).

Overall, if you're going to AC and want a more upscale experience you have two choices: Borgata, which is a better hotel and casino, or Oceans, which has a much better location. You have the beach and the boardwalk, and the Hard Rock is just a short walk away.
Опубликовано 29 октября 2021 г.
Этот отзыв отражает субъективное мнение члена сообщества Tripadvisor, а не официальную позицию компании TripAdvisor LLC.
Thank you sharing your observations and suggestions and will share them with our leadership teams. All of our guests Feedback is taken into advisement when adjusting our property. We hope to welcome you back again soon!
Опубликовано 30 октября 2021 г.
Этот ответ является субъективным мнением представителя руководства, а не компании TripAdvisor LLC.

D C
Нью-Йорк, Нью-Йорк61 публикация
Mixed feelings about Ocean Resorts
окт. 2021 г.
We decided to visit Ocean Casino Resort based on the reviews we read on Columbus weekend. Upon arrival around 6pm we were told that the room we paid for directly through the hotel’s website was not available however they still took out the extra for the incidentals and told us we would have to wait or take a room we didn’t want so we waited. We were told by the front desk clerk that they couldn’t give us an approximate time when our room would be available but took our cell# to contact us when it was. We went down to the casino/restaurant floor for about an hour still no text in regards to our room so we decided to return to front desk and spoke with another clerk who called the manager Ms Madonna and she was able to rectify the problem and got our room. The room was modern, spacious and pretty clean. Our stay was good except for the checking in issues. We ate dinner at Villain&Saint and brunch at Harpers which were both good in price,portions&service.
Опубликовано 11 октября 2021 г.
Этот отзыв отражает субъективное мнение члена сообщества Tripadvisor, а не официальную позицию компании TripAdvisor LLC.
Our goal at Ocean Casino Resort is to have all our guests leave with a five-star experience. We sincerely apologize you did not receive that. We do appreciate you taking the time to let us know of your experience so that we can take this feedback into advisement. We do hope you will give us a second chance in the future.
Опубликовано 13 октября 2021 г.
Этот ответ является субъективным мнением представителя руководства, а не компании TripAdvisor LLC.

Druckey5
Palmyra, Пенсильвания58 публикаций
Was slightly disappointed at what is our favorite weekend spot
окт. 2021 г.
We go to Ocean three or four times a year. We like the resort and the location at the north end of the boardwalk as it is much quieter at that end. Both my wife and I are healthcare workers and they offer a discount to healthcare workers right now. The website says present your id at check in for the discount. They would not honor it. I got sent from one person to another. After six phone calls, i figured i was wasting my time. They are focusing more on attracting the high roller and the little guy gets kicked to the curb. Was just so disappointed that no one ever seemed to care. Other than that, food was great, beach was awesome and the concert was excellent. Also disappointed that even though we were a hotel guest, still had to pay for parking.
Опубликовано 10 октября 2021 г.
Этот отзыв отражает субъективное мнение члена сообщества Tripadvisor, а не официальную позицию компании TripAdvisor LLC.
We apologize that we failed to meet the level of excellence that we strive to meet here at Ocean Casino Resort. We appreciate you taking the time to let us know about your visit. We will take all your feedback into advisement and adjust as necessary.
Опубликовано 13 октября 2021 г.
Этот ответ является субъективным мнением представителя руководства, а не компании TripAdvisor LLC.

msdoe2009
Ричмонд, Вирджиния16 публикаций
Will be back
авг. 2021 г.
A friend of mine and I stayed August 21 - 25. We stayed on the 45th floor, which had an excellent view. Not sure if I want to be that high again. Had a ball and we are not really gamblers. The hotel offers a lot to do. The only fault I found in our room was that the lamp shades had holes in them. Other than that, I have no complaints. Service was excellent.
Опубликовано 1 сентября 2021 г.
Этот отзыв отражает субъективное мнение члена сообщества Tripadvisor, а не официальную позицию компании TripAdvisor LLC.
We are overjoyed to know how lovely your experience was with us! We truly do appreciate you taking the time to give us all your feedback on Ocean Casino Resort. We hope to make more fantastic memories with you in the future!
Опубликовано 3 сентября 2021 г.
Этот ответ является субъективным мнением представителя руководства, а не компании TripAdvisor LLC.

Diane P
8 публикаций
I would recommend!
авг. 2021 г.
NICE clean, open floor plan, Very nice NON-Smoking area, GOOD Video Poker! Friendly Slots, had LOTS of fun here. Too bad I found it on the last day, I would have played here all week.
Опубликовано 31 августа 2021 г.
Этот отзыв отражает субъективное мнение члена сообщества Tripadvisor, а не официальную позицию компании TripAdvisor LLC.
We thank you for letting us know about your lovely time with us at the Ocean! We can’t wait to make more memories with you soon!
Опубликовано 31 августа 2021 г.
Этот ответ является субъективным мнением представителя руководства, а не компании TripAdvisor LLC.

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