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Horseshoe Casino

711 Horseshoe Blvd, Bossier City, LA 71111-4417
+1 800-895-0711
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Отзыв написан 5 дней назад
Sherry M
через мобильное устройство
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  • Отлично47%
  • Очень хорошо27%
  • Неплохо14%
  • Плохо5%
  • Ужасно5%
6 дней назад
“Two Day Stay-Nice Casino”
неделю назад
“good waitresses”
РАСПОЛОЖЕНИЕ
711 Horseshoe Blvd, Bossier City, LA 71111-4417
КОНТАКТНЫЕ ДАННЫЕ
Веб-сайт
+1 800-895-0711
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110 из 913 отзывов

Это автоматический перевод отзыва c английского Что это такое?
Показать машинный перевод?
Отзыв написан 5 дней назад через мобильное устройство

Это автоматический перевод отзыва c английского Что это такое?
Показать машинный перевод?
Отзыв написан 5 дней назад

Это автоматический перевод отзыва c английского Что это такое?
Показать машинный перевод?
Отзыв написан 6 дней назад

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Это автоматический перевод отзыва c английского Что это такое?
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Отзыв написан 6 дней назад

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Это автоматический перевод отзыва c английского Что это такое?
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Отзыв написан неделю назад

Это автоматический перевод отзыва c английского Что это такое?
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Отзыв написан неделю назад через мобильное устройство

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Это автоматический перевод отзыва c английского Что это такое?
Показать машинный перевод?
Отзыв написан неделю назад

Это автоматический перевод отзыва c английского Что это такое?
Показать машинный перевод?
Отзыв написан неделю назад

Это автоматический перевод отзыва c английского Что это такое?
Показать машинный перевод?
Отзыв написан неделю назад

Это автоматический перевод отзыва c английского Что это такое?
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Отзыв написан 2 недели назад через мобильное устройство

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Вопросы и ответыЗадать вопрос
casmarieb
Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there. He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera. My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were. This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play. No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all. Regretfully Cassie Barrientos An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break! This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid. image1.JPG
19 марта 2017|
Ответить Показать все: 2 ответа
Ответ пользователя casmarieb | Оставил(а) отзыв об этом объекте |
Well I had my three girls. Sadly after awhile we did not only to be followed the rest of the night by security. Which whom asked my husband was he allowed in casino. I said if he isn't give our return for room and we'll... Еще
0
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casmarieb
Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there. He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera. My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were. This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play. No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all. Regretfully Cassie Barrientos An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break! This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid. image1.JPG
19 марта 2017|
Ответить Показать все: 2 ответа
Ответ пользователя Terry A | Оставил(а) отзыв об этом объекте |
Great Response to an unfortunate situation. This is the new America we live in, and as I have sat in amazement on many occassion at the lack of customer service & professional business acumen in today's environment - I... Еще
1
гол.
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Connie C
How far is the Century link Center from here? And is there shuttle service available to and from there?
23 февраля 2017|
Ответить Показать все: 8 ответов
Ответ пользователя Jamie E | Оставил(а) отзыв об этом объекте |
Forget the cab, use Uber
0
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