Hi there, please can you tell me if I have to book the free airport shuttle to the hotel and where I go to find it.
Good morning. trip hotel to Airport can not be book, trip airport to hotel must be booked at the check in time.
We are pleased to inform you that the hotel offers a complimentary 24 hours shuttle service from the
airport to the hotel. The regular service starts at 5:00 am and it ends at midnight, the approximate
frequency is 30 minutes, this frequency may change depending on weather and traffic conditions. The
hotel bus can stop only at the hotels bus stop of each terminal. The location is:
o Terminal 1: Arrivals at the lounge 2, outside and across the street, next to the taxi stop.
o Terminal 2: Arrivals exit by lounge 5, outside and across the street at the bus stop and transit line.
o Terminal 3: There is no hotel bus stop, stop using the T2
o Terminal 4: On arrivals floor, outside crossing the taxi lane, the first of the bus docks looking left leaving
Please feel free to call the hotel phone once you have collected your luggage and you are in the hotel bus
stop in order to know the approximate waiting time.
The hotel also provides 24 hours shuttle service from the hotel to the airport, check the information about
availability and schedule at reception at check in.
Service under availability not guaranteed maximum waiting time.
have a nice flight to Madrid and Kind Regards
The shuttle from the airport to the hotel does not require booking. The shuttle (bright red) runs every 30 min or so. You need to locate the stop outside the your arrival terminal. I believe you have received information about this (message below).
The airport help desk can give you more precise instructions as to to where the stop is located. It will be somewhat obvious, with other shuttle vans stopping.
Once you are at the Hotel, then you do need to book the return to the airport.
There are 2 shuttles that leave at many times, 1 shuttle leaves to the Terminal 4, and the other shuttle bus leaves to terminals 1,2, and 3.
You do not have to book them.
I remember that after a 20 minute wait at the airport, the shuttle showed up at the airport hotel shuttle pick up area. That being said, keep the hotel’s phone number handy just in case.
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