Can hotel arrange to get tickets for the royal castles for their guest and have them at the hotel?
It’s better if you go to the website for the castles. There is a ton of detailed information to help you decide. You must choose a time for a tour on the reservation and they email you with a relatively close one. Remember that you HAVE to pick up the tickets at least an hour ahead of the tour. It is a VERY well run operation. You can always visit the outsides of the castles for free without touring the inside, but you learn so much more inside! I also was able to change my reservation via email (several days in advance) because I didn’t want the time slot they offered me. And yes, the hotel gives you a small (5%) discount card that you can use when paying for your ticket at the castle ticket office.
I’m not sure if they can arrange that for you. However, when we purchased the tickets we used a voucher that the hotel gave us and got a discount. Fortunately the hotel is not far from the castles. Sorry for not being able to provide more information.
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