Мы обратили внимание, что Вы используете неподдерживаемый браузер. Веб-сайт TripAdvisor может отображаться неправильно.Поддерживаются следующие браузеры:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Hotel Lucerne, Autograph Collection
Отель Люцерн

Перейти на сайт отеля
О нас
Расположение
Чистота
Обслуживание
Цена/качество
Сертификат качества
Услуги и удобства в отеле
Ресторан
Бесплатный WiFi
Пандусы для кресел-каталок
Обслуживание номеров
Бар/лобби
Питомцы разрешены
Химчистка
Прачечная
Консьерж
Многоязычный персонал
Няня для ребенка
Отель для некурящих
Трансфер из/до аэропорта
Станции зарядки электромобилей
Показать еще
Оснащенность номера
Номера-люкс
Номера для некурящих
Кондиционер
Мини-бар
Полезная информация
СТИЛЬ ОТЕЛЯ
Причудливые отели
Тихий
КЛАСС ОТЕЛЯ
Ссылки отеля
Перейти на сайт отеля
Специальное предложение:FREE BREAKFAST WITH VISA
Предложения отеля
Пакеты услуг отеля
Местоположение
Полноразмерный просмотр
100В шаговой доступности
Оценка: 100 из 100
335ресторановв пределах 0,5 км
60развлеченийв пределах 0,5 км
Отзывы и другое
466отзывов
181фото
12Вопросы и ответы
1совет по выбору номера
Оценка путешественников
  • 312
  • 100
  • 29
  • 15
  • 10
Период
Тип посещения
Язык
  • Другие языки
  • Фильтровать
  • Русский
Показать отзывы, в которых упоминается
Очень интересно оформленная гостиница, хорошее расположение. Очень доброжелательное отношение персонала тоже к плюсу. К минусу можно отнести только скудные, не разнообразные завтраки,которые не совсем подходят гостинице токого уровня.
Подробнее
Небольшой отель недавно вошел в Marriott International. Встретили хорошо, дали отличный номер с огромной террасой на верхнем этаже. Прекрасный вид на город и горы. Стемнело. Оказалось, что в номере очень мало света. Дизайнерский отель. Завтрак. Буфета нет. Принесли этажерку, на н
Подробнее
Ответил(а) ManagerTH, General Manager, Отель Люцерн
Ответ написан 22 нояб. 2016 г.
Dear akv65 It is with great regret that we learned you were not at all satisfied with the service provided at our hotel. We have taken all issues into the department meetings in order to prevent this type of service and to ensure a high quality treatment in all departments. We sincerely apology for the inconvenience suffered and hope to get the chance to show we can do better. Yours sincerely, Dominik Zurbruegg
Подробнее
Отличная гостиница!!! Очень красивый номер был у меня, с шикарным видом на альпы. Консьержи очень вежливые. Завтрак великолепный, так же как ресторан вообще. Дизайн очень современный, но все сделано таким образом, что получается очень уютно. Вечером, приходя обратно, в номере даж
Подробнее
Данные отзывы были переведены с английского языка с использованием машинного перевода. Показать машинный перевод?
Положительный: просторный номер, большие окна, удобная кровать, удобства L'Occitane и хорошее расположение.
Отрицательный: комната, в которой я оставалась, была оформлена ярко-оранжевым цветом, мебель была холодной, а не приглашающей. Это выглядело как комната для пыток из послед
Подробнее
Ответил(а) ManagerTH, General Manager, Отель Люцерн
Ответ написан 16 окт. 2018 г.
Dear Guest, First, we would like to thank you for having chosen THE HOTEL Lucerne, Autograph Collection while staying in Lucerne. Furthermore, we would also like to thank you for having taken the time to provide your honest feedback on TripAdvisor. It is with great pleasure to see that you enjoyed the spacious and bright room as well as the comfort of the bed and the provided bath amenities. Furthermore, we are also happy to see that you could profit from the city-center location of the hotel. On the other hand, we regret to learn that we did not meet your expectations in regards to the in-room furniture and to the design of the room. In order to better your experience with us, we can gladly be on service with a room in a different color and with a walk-in shower for any further stays. Furthermore, we regret to learn about your disappointment in regards to the breakfast offer. In order to provide a personal service and to guarantee fresh food, we are offering an a la carte breakfast. Nevertheless, to food selection is still as sumptuous as it can be. Along with different fresh prepared egg dishes like omelets, scrambled eggs or fried eggs, we offer over a wide range of different fruits, milk products, meat, bread, up to salmon and many more items. Additionally, we are very proud of our traditional Italian Coffee Machine, making probably the best coffee / espresso in town. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Lucerne. Gladly that we would like to take the opportunity and convince you of our service excellence. Kind regards, Marc Lechmann General Manager
Подробнее
Этот отель расположен недалеко от парка, магазинов и многочисленных кафе и ресторанов. Кроме того, отель находится недалеко от железнодорожного вокзала и озера. Окна билетов для круизов на озере находятся в нескольких минутах ходьбы. Старый город находится рядом со многими торгов
Подробнее
Ответил(а) ManagerTH, Director of Operations, Отель Люцерн
Ответ от: 3 недели назад
Dear Guest, We thank you very much for your kind words with which you have evaluated your stay at THE HOTEL Lucerne, Autograph Collection. Your comments on TripAdvisor are very important to us and we believe other travellers will also enjoy reading your kind words. We are delighted to read that you enjoyed not only the hotel’s unique style and design by Mr. Jean Nouvel, but also the city centre location with its surrounding. Furthermore, we are happy to see that you took advantage of our in house bar THE LOUNGE and enjoyed the restaurant BAM BOU by Thomas. Most of all, we are delighted to learn that you appreciated especially the provided staff service by our highly motivated associates. We look forward to welcoming you back to THE HOTEL Lucerne, Autograph Collection again soon and thank you for the praise and the recommendation. Yours sincerely, Lars Studer Director of Operations
Подробнее
Назад
Категории альбомов
Все фотографииФото от гостейНомера и люксыРесторан
Фотография предоставлена руководством Отель Люцерн
Suite
Фотография предоставлена руководством Отель Люцерн
Suite
Фотография предоставлена руководством Отель Люцерн
Suite
Фотография предоставлена руководством Отель Люцерн
Suite
Фотография предоставлена руководством Отель Люцерн
Suite
Назад
Hello-husband and I will be staying with you for five nights in late December. We have always stayed at your sister property on past trips but decided we will try your hotel this time for a new experience. My husband is a Platinum Premier Elite member and wants to know if we can have our breakfast each morning at your sister property, the Renaissance. If so, will we just tell them our room number at our hotel? Also, we would like to know if the bathroom in the Junior Suite Corner Room, Park View will have a door. It is a problem we have had at the Renaissance in the past. Thank you and we look forward to our stay with you in December!
May I know how much is breakfast?
Dear Sir, Thank you for your interest in THE HOTEL Lucerne, Autograph Collection. Of course you may ask us how much breakfast costs. On this point I would also like to inform you that we do not offer a breakfast buffet, instead we serve it as a la carte version. Our guests get a nice tower with different cuts of meat and cheese as well as salmon. We also serve various yoghurts, juices, muesli and much more. In addition, you are also invited to order fresh egg dishes, which are freshly prepared for you. Our lovely a la carte breakfast costs CHF 30.00 per person. If you have any further questions or if we can be of assistance with additional information, please do not hesitate to contact us again. Best regards from Lucerne, Lars Studer Director of Operations
1 голос
The hotel has a parking?
Dear As_3d, Thank you very much for the shown interest in The Hotel Lucerne, Autograph Collection. We offer valet parking at a daily fee of CHF 35 or off-site parking at a daily fee of CHF 15. Kindly contact the Reception in advance to order valet parking services. The whole team of The Hotel Lucerne, Autograph Collection would be more than happy to welcoming you to Lucerne soon. In the meantime we wish you the very best and remain with kind regards. Marc Lechmann General Manager
0 голосов
Показать все ответы
We have a corner suite booked at the end of the month and our reservation states a guaranteed king bed. I wanted to confirm that this is a true king bed and not 2 twins pushed together. Our 4 year old daughter will be with us and can share our bed if it is a king, but if it is 2 twins she would need her own bed.
Dear catapult Thank you very much for having chosen THE HOTEL Lucerne – Autograph Collection. It is a pleasure to welcome you and your family for a stay at the end of the month. We will take note of your request and make sure that we will assign the suite with a King Size bed. As an option, we will also reserve an extra bed. Should you have any further questions, please do not hesitate to contact me by writing an E-Mail to operations@the-hotel.ch In the meantime I remain with best regards from sunny Lucerne. Louis Achermann Director of Operations
-1 голос
Hi reservation I'm staying in your hotel in sep Would you please advise that you supply the local transit pass? What does it cover? I intend to go to Rehinfall , Mt Pilatus and Mt Rigi Would this pass cover for these trips ? Thank you Regards Hannah
Dear Hannah First of all we would like to thank you for having chosen THE HOTEL Lucerne – Autograph Collection while you stay in Lucerne. We are delighted to help you prepare your trip to Switzerland. The Swiss Travel Pass entitles you to unlimited travel on consecutive days throughout the rail, bus and boat Swiss Travel System network. The Swiss Travel Pass is available for 3, 4, 8 or 15 days. Mount Rigi as well as Mount Pilatus can be reached with the Pass as well as the journey to the Rhine Fall or alternative train rides throughout Switzerland. The privately operated boat tours at the Rhine Falls are excluded from the Pass. The pass also covers scenic routes and local trams and buses in 75 towns and cities and offers 50% reduction on most mountain railways and cable cars. The Swiss Travel Pass also includes the Swiss Museum Pass, allowing you free entrance to 500 museums and exhibitions. We hope that this information was helpful and we are looking forward to welcoming you in September at THE HOTEL Lucerne – Autograph Collection. In the meantime we remain with kind regards. Louis Achermann Director of Operations
0 голосов
Назад
"Не останавливайтесь в этом отеле ни при каких обстоятельствах."
ДИАПАЗОН ЦЕН
204 $ - 357 $ (На основе среднего тарифа для стандартного номера)
ТАКЖЕ ИЗВЕСТЕН КАК
hotel lucerne
ПРЕЖНЕЕ НАЗВАНИЕ
The Hotel
МЕСТОПОЛОЖЕНИЕ
ШвейцарияЛюцернЛюцерн
КОЛИЧЕСТВО НОМЕРОВ
30
Это страница Вашего объекта в каталоге TripAdvisor?
Вы являетесь владельцем или управляющим этого объекта? Зарегистрируйтесь бесплатно в качестве владельца объекта, чтобы отвечать на отзывы, обновлять свой профиль и выполнять многие другие действия. Регистрация владельца объекта