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Cheese with wrong description for breakfast - Изображение Гран Мелия Дон Пепе, Марбелья

Фотография: Cheese with wrong description for breakfast

Из отзыва ": Update: October 2018: Website is promising: Exclusive rooms, first class service: Again we got not what was offered" об объекте Гран Мелия Дон Пепе
1458
Cheese with wrong description for breakfast
October 2018 after renovation of the room: New plastic washbasin of small size and board with almost no space
October 2018: Blanket on the bed after laying in bed for 10 minutes
October 2018 after renovation of the room: New table next to the bed.
October 2018 after renovation of the room: New bathtub and shower room in one unit!
October 2018: Socket in the wall after renovation of the room
Заезд— . — . —
Выезд— . — . —
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Цены предоставлены нашими партнерами и включают в себя среднюю стоимость номера за сутки и налоги и сборы, которые известны нашим партнерам. Подробную информацию можно получить на сайтах наших партнеров.
Как поступающие нам платежи влияют на порядок отображения цен. Типы номеров могут отличаться.

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AlsterHamburg написал(а) отзыв окт. 2018 г.
Канны, Франция7 874 публикаций1 464 благодарность
+17
Booking: It was done by the official call center of Melia Hotels. The Spanish agent has written that we want to have a room at 7th floor with seaview " Redlevel " categorie with breakfast. His text was in Spanish: " Importante: habitation en planta 7° segun sistema
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Дата пребывания: октябрь 2018 г.
Ответил(а) abel_lopez_ybarra, Guest Experience Manager, Гран Мелия Дон Пепе
Ответ написан 31 окт. 2018 г.
Dear AlsterHamburg, Thank you very much for all your continued visits to our hotel and for your loyalty. It is always great to welcome you repeatedly over the last years and learn from your very constructive point of view, and experience in luxury travelling. I hope you have enjoyed our newly refurbished rooms. Knowing you and your preferences and likes, we chose for you a room (the category you booked) that as you already know is completely refurbished; As you were not satisfied with the room you booked, we were kind enough to offer you a complimentary room upgrade (also on the same refurbished floor) as a gesture for your continuous visits to our hotel We are wondering why you continue visiting us year after year if you are all the time very critical with us. We suppose that there might be as well some positive aspects for you to come back. I sincerely thank you very much for your detailed feedback and I am sure next time (I hope soon), we will perform much better. Warmest Regards, Abel López Ybarra Guest Experience Manager
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