Dear Guest, I thank you once again for the review left. This review is the fourth review regarding one bedroom stay on November 2018. After one room stay that complained after their stay, and not giving an opportunity for the hotel to investigate and put it right if appropriate, the room has now received four complaints regarding this room even though only one room was used. Trip advisor should be used as a genuine feedback tool and not to be used as a tool for when a guest feels that when do not get their way, to target a company. We do not always get things right, although the majority of our guests do have positive experiences and some do review us accordingly.