Dear Customer, Thank you for your comment on Tripadvisor and thank you for having stayed with your family at the Montebello!
I'll answer in English, since you speak it very good (certainly better than my written Russian!) and I take note of the information that you very promptly give to readers of Tripadvisor; but allow me to give a full version of the facts that you wrote:
_ Breakfast
The breakfast buffet includes: 6 types of jams, honey, butter, 3 types of cereals, various yogurt, 3 types of juices, at least 3 homemade cakes, empty croissants, with jam and / or cream, pancakes with maple syrup ' or chocolate or berries, biscuits, fruit, white bread, brown bread, rolls, meats, cheeses, eggs, bacon and / or sausage and of course hot and cold drinks (tea, coffee, cappuccino, ecc. ).... and the list could continue
_ 01 night in effect from 24.00 to 06.00 there was a breakdown on the heating and
the emergency system was immediately activated, but unfortunately it can not maintain temperatures above 18 ° (temperature that from our home automation system, appears to have been always maintained in the period above)
_ As you have noticed, we have replaced your television that was without the Russian channel, in not less than 30 minutes and not after 1 day as you say that our reception staff informed you that they would have.
Hoping to have also clarified our position, I offer on behalf of myself and all the staff a friendly greeting.