Вы не можете его лучше всех - Solana Hotel And Spa

Dear Guest,

Thank you for opting for the Solana Hotel & Spa for your recent holiday in Malta and thank you also for taking the time in sharing your experience on TripAdvisor.

We strive very hard at offering our esteemed guests a positive overall 4-star holiday experience and are very disappointed in learning that in your opinion the hotel would be no more than a 3-star, especially considering the high level of furnishings and amenities located throughout the property.

Please do accept our sincerest apologies for removing the empty packaging and slightly crushed magazine; rest assured that this was done with the best possible intentions. We also very much regret the cooling system malfunction, prior to your room change. Our Team constantly strives hard at minimizing as much as possible any maintenance related occurrences but regretfully, albeit all efforts, unfortunate situations still arise from time to time.

While understanding that you may be hesitant in opting for our hotel during future holidays in Malta, we do sincerely hope you will allow us a second opportunity where we can re-win your trust. Should you indeed consider this, please do not hesitate to contact myself personnally, where I will not only extend to you our most advantageous accommodation package, but will also guide you on the best suited room type for a family, with an infant.

Yours sincerely,

Anne Grima
Solana Hotel & Spa